Our Policies

Welcome to the Business Office of OnsceneAlert! 

Here, you'll find the policies and guarantees that guide our business practices each and everyday. If you have trouble finding what you're looking for, just let us know.

SATISFACTION GUARANTEE

Each day, we work incredibly hard to exceed the expectations of our members. If you are not completely satisfied with our alerting service, please let us know. We'll do everything in our power to make it right. 

30-DAY FREE TRIAL

We want every member to be fully comfortable with their subscription. Sometimes it helps to try out a new service before enrolling into a monthly plan, so we offer every new member a 30-day trial period. 

If you prefer not to continue as a monthly member, simply use one of our many quick & convenient ways to cancel your membership before the end of your 30-day trial period and you will not be billed. 

REOCCURRING PAYMENTS

By enrolling into our 30-day free trial period, you acknowledge that you must cancel your membership by the end of the trial period to avoid incurring any charges. If you do not cancel before your 30-day trial period expires, you authorize a recurring payment in the amount defined in your Plan to be made for your subscription renewal on a monthly basis. You may cancel your membership at anytime.

MEMBERSHIP CANCELLATION

We understand that not everyone shares our passion for public safety alerting, so we provide a quick and convenient way to cancel your membership, by simply clicking this link.

REFUNDS AND CREDITS

The fees of Membership Plans are billed in-advance, are non-refundable, and automatically renew on a monthly or annual basis, as specified in the Membership Plan. Due to this term-prepayment, refunds or credits are not avilable for partial terms or for months unused.

FRAUD PROTECTION

As your partner-in-preparedness, we continually strive to exceed your expectations by going above and beyond industry standards to ensure our members have a safe and enjoyable experience on our website. ​One of the many ways we provide this experience is by protecting our members so they know their information is safe and secure. For more information, please refer to our Fraud Protection Guarantee.

PRIVACY POLICY

We don't like our personal information being collected on websites either, so we're very careful about what we ask for, and we only request the minimum information needed to provide our members with public safety alerts and critical incident notifications

TERMS & CONDITIONS

The OnsceneALERT website is a copyrighted work belonging to Onscene Alert, LLC. Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

FAIR USE & CONTENT DISCLAIMER

OnsceneALERT operates as a Notification-as-a-Service (NAAS) provider and does not author or claim ownership of the news articles contained within the Service. The information contained within the Service is for general information and made available for news reporting purposes only. Please refer to the full Fair Use & Content Disclaimer by clicking this link.

SOMETHING WE CAN HELP WITH?

If you have questions regarding our Policies, please let us know!